At Hotel MG, we strive to provide a smooth and transparent booking experience. Please read our Refund & Returns Policy carefully before making a reservation.
Booking Cancellation
- Guests may cancel their booking subject to the cancellation policy applicable at the time of reservation.
- Cancellation requests should be made as early as possible by contacting Hotel MG directly.
- Cancellation terms may vary for bookings made through third-party travel websites or online booking platforms.
Refund Policy
- Eligible refunds will be processed after the cancellation request has been reviewed and approved.
- Refunds, where applicable, will be credited to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Any applicable cancellation charges or service fees may be deducted from the refund amount.
Non-Refundable Bookings
Some promotional offers, discounted rates, or special packages may be marked as Non-Refundable. These bookings cannot be cancelled, modified, or refunded once confirmed.
Early Check-Out
If a guest chooses to check out before the scheduled departure date, the unused portion of the stay may not be eligible for a refund unless approved by hotel management.
No-Show Policy
If a guest fails to arrive on the scheduled check-in date without prior notice, the booking may be treated as a No-Show, and the reservation may be cancelled without a refund, subject to the booking terms.
Booking Modifications
Changes to booking dates or room types are subject to availability and may result in additional charges or revised room rates.
Third-Party Bookings
If your reservation was made through an online travel agency (OTA) or another booking platform, all refund and cancellation requests must be processed according to that platform’s policies.
Contact Us
If you have any questions regarding cancellations or refunds, please contact us:
